Monday, 25 March 2019

We need to put the patient, the customer, and their needs back into the centre of healthcare.

Most people have no concept of how a gearbox, an automatic transmission works, or understand the works of Nikolaus Otto or Maxwell yet they know how to drive a car. You don't have to study physics to understand the laws of motion to drive a car.

You should not have to understand the byzantine depths of medical administration or thread the labyrinth of a historic health system for a doctor to get you better.

We need to put the patient, the customer, and their needs back into the centre of healthcare.

We need to delight, not disgust.

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  2. I get to share my thoughts through my own blog and in sermons most Sunday mornings. Those people who serve the congregation as Worship Weavers often have an opportunity to share their thoughts on things that matter. And people who are a part of a covenant group can talk with each other, Yet there is no good way for most of us to share our thoughts, opinions, musings, and meditations with the wider congregation.
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